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Thursday, June 13, 2024

Digital Navigators Connecting Communities, Bridging Persistent Digital Divides


By Jerry Yamashita and Alison Ascher Webber, World Schooling, Inc.

With beneficiant assist from AT&T for Group Based mostly Digital Navigators, World Schooling is working to assist numerous organizations throughout the nation to design and provide efficient digital navigator providers in numerous communities, together with at AT&T Related Studying Facilities in Dallas, TX, Detroit, MI, Los Angeles, CA, Tupelo, MS, and Rincon Reservation in Valley Heart, CA.

Although most organizations perceive how lack of entry to units, the web, and digital expertise impede neighborhood members’ skills to pursue their objectives, they typically don’t have ample constructions in place to assist people with their digital inclusion wants, similar to accessing healthcare, schooling, and employment alternatives or serving to kids with homework.

For that reason, many organizations up to now few years have adopted the Digital Navigator providers mannequin for offering individualized, versatile assist at scale to people as they be taught to navigate on-line platforms. People who have invested on this mannequin to shut digital divides have discovered nice influence—with each $1 spent, there’s a projected $2.40 in social ROI in worth to contributors, their kids, and taxpayers. 

Digital Navigators might be the primary line of assist in serving to neighborhood members get web entry, free or reasonably priced units, just-in-time technical help, and be taught digital expertise. Accessible in individual, by telephone, or nearly, they could be a one-stop hub for making referrals to numerous providers and facilitating enrollment and profitable onboarding to digital literacy coaching and different upskilling alternatives. Digital Navigator providers must be out there at instances and areas which might be handy to contributors and, ideally, at locations they already frequent.

Digital Navigator providers embody however aren’t restricted to: 

  • details about low-cost web entry choices
  • details about free, low-cost, or refurbished units
  • technical assist to perform speedy and long-term objectives
  • helps for creating foundational digital literacy expertise
  • referrals to on-line or in-person digital literacy packages, job coaching, instructional alternatives, or different choices to assist learners meet their particular person objectives.

As a Digital Navigator, I assist college students learn to get on-line, methods to be accountable on-line, and methods to be ready for the workforce, on-line collaboration, and connection to the digital world.” —Ana H., a Digital Navigator in California who’s initially from Moldova and helps learners in English, Russian, and Romanian.

Digital navigation providers provide speedy help with reasonably priced web entry, gadget acquisition, technical expertise, and software assist—however they need to additionally embody following the person from task-focused tech assist to figuring out and reaching long-term digital studying objectives. 

Analysis by the College of Washington discovered that providers have the best influence when they’re provided by organizations and people who’re already trusted by the neighborhood and who’ve expertise working inside its demographics, notably when it comes to tradition and language. 

Relatively than provided as a standalone service, Digital Navigator providers are only when they’re co-designed with the neighborhood and embedded into current providers, similar to employment help, healthcare, Okay-12 and grownup schooling, afterschool packages, meals pantries, libraries, laundromats, and neighborhood facilities.

I’m a mom of 5 kids making an attempt to acquire my GED in order that I can go to school. I used to be by no means given a pc to learn to use one. I’m grateful for this program to show me the essential issues to make use of expertise.” —JoBeth B., a pupil at Sitting Bull Faculty, a Tribal Faculty situated on the Standing Rock Reservation in North and South Dakota that’s guided by Lakota/Dakota tradition, values, and language.

Digital Navigators might be educated and devoted workers, or individuals for whom it’s a element of their job to supply different providers similar to in well being or schooling. Digital Navigators may also be volunteers, and packages are discovering success in coaching and utilizing peer digital navigators with related, lived experiences of getting to beat digital divides.

Digital Navigators ought to possess cultural competency and language expertise which might be reflective of the demographics they serve. Providers which might be provided in contributors’ main or most popular language are only at serving to purchasers overcome technology-based obstacles and at making ready them to interact in important digital actions similar to a job search, on-line studying, or telehealth.

Many older college students lack entry to digital applied sciences, so that they want an introduction to primary digital expertise ideas.” —Farzana R., a Digital Navigator in California who’s initially from Afghanistan and helps learners in Farsi, Dari, Pashto, and Urdu.

Digital Navigators must also have entry to high quality coaching, assist, assets, and programs to supply providers, similar to essential calling or conferencing platforms, databases for referrals, and digital expertise educational supplies, together with Open Academic Sources (OER), which might be tailored to fulfill native wants. 

By way of its coordination of the Digital US coalition, World Schooling, Inc. additionally led the codesign of the Digital Navigator mannequin with different organizations and developed the Digital Navigator Playbook initially of the COVID pandemic as organizations needed to quickly shift providers to digital supply fashions.


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